Refund-Policy

At Caesura, refunds are available only if the product meets the eligibility criteria stated below. Customers must raise a refund request within 7 days of delivery by contacting our support team with the relevant order details and supporting images, if applicable.

To qualify for a refund, the product must be unused, unwashed, undamaged, and returned in its original condition with all tags, packaging, and accessories intact. Refund requests may be accepted in cases of damaged, defective, incorrect products, or approved size-related returns.

Products showing signs of wear, washing, stains, alterations, damage caused after delivery, or missing original packaging will not be eligible for refunds. Minor color variations due to photography, lighting conditions, or screen settings shall not be considered defects and will not qualify for refunds.

Once the returned product is received and passes inspection, the refund will be processed to the original payment method within the applicable processing period. Caesura reserves the right to inspect, approve, or reject any refund request that does not meet the conditions stated in this policy.